At Beauty Expert – Bx Egypt, your satisfaction is our priority. That’s why we offer a flexible return and refund policy to ensure a smooth and secure shopping experience.

You can return any product within 7 days if you simply changed your mind, or within 14 days if the item is defective or not as described.

How to return a product to Beauty Expert:

  1. Ensure the product meets the return conditions listed on the product page.
  2. Repack the item in its original box with the original invoice.
  3. Contact Beauty Expert’s customer service to schedule a pickup.
  4. Our quality control team at Beauty Expert will inspect the product.
  5. If the return is approved, your refund will be processed through the original payment method.

Basic Conditions:

  • Return must be made within 14 days of receiving the item.
  • The product must be unused, undamaged, and in its original packaging.
  • Some items such as opened beauty or hygiene products may not be eligible for return.

Non-Returnable Items:

  • Opened or used products.
  • Items missing original packaging or accessories.
  • Health & personal care products that have been opened.

Refund Process:

  • If paid online, the refund will be issued back to your card.
  • If paid cash on delivery, the amount will be credited to your Beauty Expert account, which can be reused or transferred to your bank account.

At Beauty Expert – Bx Egypt, we are committed to offering excellent service and ensuring that your rights as a shopper are fully respected. If you have any issue with your purchase, don’t hesitate to contact us.